@
Josh I am a 15 index 68-year old woman. I love technology and data; you have a fabulous product. I would love to see greater granularity in the data. “Over 5” index doesn’t seem that useful; could you add 6-10, 11-15, 16-20? For example, I drive the ball 170+ yards, which I believe is pretty good for my age/index, yet the feedback is this is the highest priority area to work on. Second comment, I use the Arccos system and will find data entry errors which I correct in Arccos and update in Clippd, yet nothing updates. This is a consistent bug.
Hi @
heynance
I've now been able to speak with the product team, thank you for bearing with me.
When it comes to What To Work On, it doesn't actually factor in playing ability, it's purely based on what affects your scoring. So in your case, the Clippd Algorithm has worked out that your scoring is sensitive to your driving and sees an opportunity for it to get better based on your recent rounds (when its been wet). The algorithm wants you to keep working on it as an effective way to improve your scoring.
The round you played a few weeks ago (6th December) and informed us of issues, we've found that we weren't "receiving" the pin locations for a number of holes from Arccos which was causing the issue. We have updated the pin locations and it's now correct in Clippd. The team also found that there were two rounds that had similar data discrepancies. For the rounds we ran refresh from source (
guide here) on your behalf and these have been successfully updated. These rounds were on December 14th and 15th.
They also ran one final check on your account and can confirm that everything should now be in order. To mitigate this happening in the future for you, we would advise making sure your Arccos is showing correct data before it pulls through to Clippd. This will remove the need to do 'refresh from source'.
I hope all of the above helps but if there is anything else now or in the future please don't hesitate to reach out.